Shipping policy

Shipping Policy

Thank you for shopping with Momenta Apparel. We are committed to getting your order to you as quickly and carefully as possible. 

Shipping Times

Orders are processed and packed on Mondays, Wednesdays, and Fridays, excluding holidays.

We currently fulfill orders three times weekly to ensure each package is carefully prepared and quality checked. 

Once your order has been processed, you will receive a confirmation email with tracking information. Please allow 1–3 business days for tracking updates to appear after your shipping confirmation is sent.

Orders placed after a processing day may be packed during the next scheduled processing window.

Domestic Shipping (Canada)

All Canadian orders are shipped through Canada Post.

Estimated delivery times within Canada typically range from 2–10 business days depending on your location and selected shipping method. Rural or remote areas may experience longer delivery times.

International Shipping

International orders are shipped through UPS.

Delivery times vary depending on destination country, customs processing, and local carriers. Estimated shipping timelines will be displayed at checkout where available.

For international orders, applicable duties, taxes, and import fees are calculated at checkout where available, allowing full transparency before purchase.

Shipping Delays

While we do our best to ensure timely delivery, shipping timelines are estimates and cannot be guaranteed. Delays caused by carriers, weather, customs, holidays, or other factors outside of our control may occur.

Shipping Costs

Shipping fees are calculated at checkout based on your location, order size, and selected shipping method. Free standard shipping is offered on orders over $250 Canadian (as indicated on our website at the time of purchase).

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. Momenta Apparel is not responsible for delays, lost packages, or additional shipping fees caused by incorrect or incomplete address information.

If you notice an error in your shipping details, please contact us as soon as possible before your order has been processed.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Momenta Apparel is not responsible for lost or stolen packages.

If your package is missing, we recommend contacting the shipping carrier directly using your tracking information.

Order Issues

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery with your order number and photos of the issue so we can help resolve it promptly.

Questions?

If you have any questions about your shipment or delivery, please reach out to us at cmalin@momentaapparel.com.